Led design and development of corporate intranet using SharePoint Portal and SharePoint Team Services technologies. Installed Invest One for pricing and NAV for Mutual fund holdings into SEI new Global Wealth Management System. Developed personas, gathered user requirements through interviews and usability testing to aid in the development of user profiles. Communicated within JIRA using Text Formatting Notation. Managed major audit preparation and remediation. Recruited to manage the requirements gathering and quality assurance phases for the application development of a portfolio accounting system. Gathered business requirements from Business Units for various IT projects to enhance mortgage software applications. Assisted with QA testing; provided UI feedback. Triaged PMO's resources; vigilant metrics entries. Worked with ETL, QA, and Operations areas on all projects as lead BA. Developed data collection, analysis, reconciliation and system integration processes via SQL scripts, and Scribe. Defined requirements for EDI implementation and projects. Participated in numerous bank-wide business process improvement programs. Promoted to serve as Information Systems liaison for the Chemicals Division. Provided documentation of new and modified procedures to business partners and assisted with project implementation. Investigated and managed remediation of KPMG identified issues. Performed significant data analysis and report development using BI tools like Tableau software. Defined and implemented strategies to comply with SOX requirements. Managed initiative to integrate competitive feature images and metrics collected by Business Strategy organization into corporate competitive information data warehouse. Researched, Interviewed, on-boarded and managed a Marketing Insights hosted Data Mart and CRM solution for marketing team. Provided direction on server and ServiceNow administration activities and utilized the SCRUM Agile development methodology module for delivery of the product. Worked extensively on 'JIRA' to track down new requirements/ enhancements and change requests to drive the implementation end to end. Produced web-based tutorials and videos to enable end users to resolve technical support issues. Worked with XML files and suggested changes to the XSD. Experienced in the SDLC (Systems Development Life Cycle) in various projects at NYL. Edited and revised existing project documentation to conform to standards. Generated user & technical documentations. Identified, interpreted tax accounting collection trends and legislative policies impacting internal and external clients. Formulated Integrating Java with Flex for TIPS CMS. Analyzed, gathered and evaluated business requirements converting them into both functional and non-functional system requirements. Edited and reviewed documentation created by other writers. Created Application PMO template with Designer, sub-sites: Client Services, dB, Infrastructure & PMO. Designed and tested mobile conversions of website functionality to ensure a consistent user experience. Participated in and provided extensive data analysis for contract negotiations. Provided Business Leadership with recommendations to improve business efficiency through system functionality. Participated in JAD sessions on the rollout of the Global OFAC project from end to end. Maximized technical support for all users and systems/applications and performed shake-out testing in production and training environments. Used JIRA software to plan and execute the project staging on different levels and assisted management on analyzing reports and data. Worked closely with modelers to add new fields to the CRM (Customer Evidence Based Medicine) functionality. Acted as a liaison and facilitator between Audit and Information Technology. Guided Analyst team s transition to Agile methodology and wrote comprehensive user stories for mobile application development initiatives. This answer details out my job description. Worked for Information Services Division, and documented several Business Transformation projects from inception to completion. Supported large internal business units on budgets, forecasting and purchasing. Served as lead analyst on more than 15 new application development and process improvement projects for the 2009 fiscal year. Created monthly utilization reports for medical management team. Provided project management including status meetings through the implementation of projects. Led a team of subject matter experts to develop documentation to be used in the knowledge base. Authored, edited, and formatted Operations and Maintenance Manuals and Operator User Guides. Developed and led the innovative crowdsourcing initiative using gamification to engage employees to improve training materials. Use our guide to answer your resume questions. Provided managerial/technical support and oversight for the implementation of a new software program for over 40 clients. Responded immediately to any production job issues. Accommodated and contributed in core focus groups to define and develop an SDLC process. Worked with PMO to develop project plans for infrastructure strategies to satisfy customer requirements. Ensured all artifacts complied with SDLC Policies and guidelines. Worked as a liaison between IT and Finance management teams on financial system enhancements. Created new process for internal project requests (outside of Business Initiatives & PMO-led projects) for scoping & requirements gathering. Modified training materials by using slides, examples, and tutorials to enhance users' understanding. Interacted with the SMEs to prepare BPR documents for the ongoing projects and business process flows. Helped to lead, mentor and train teams of up to 8 systems development and QA staff. Experienced in Agile, Waterfall and hybrid methodologies. Analyzed vendor interface guidelines associated with physician credentialing and pharmacy/medication data feeds. Updated data storage platform and improved system performance 25% by completing more than 75 SQL queries. The Senior Business Analyst’s responsibilities involve developing new business strategies and models, communicating to management on how these strategies and models will enhance business efficiency, and creating monthly reports on the performance of the business. Documented both sites in preparation for implementation using AS IS' and TO BE presentations and assured SOX compliance. Led stand-up meetings with the development team for each software release using agile project management software. 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